Terms and Conditions

Welcome to the Terms & Conditions page of exportmation.com. This document will help you understand how you can use our services and what you can expect from us.

Table of contents

• Introduction
• What the User should know at a glance
• Terms of Use
• Terms and Conditions of Sale
• User rights
• Guarantees
• Liability and indemnification
• Common provisions
• Dispute resolution
• Definitions and legal references

Introduction

These Terms govern the use of this Application, and any other related Agreement or legal relationship with the Owner in a legally binding way. Capitalized words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

This Application is provided by:

Orchestrator Lab LLC
11133 Shady Trail PMB 554, Dallas, TX 75229
Owner contact email: karen.delea@orchestratorlab.net

The Privacy Policy of this Application is incorporated by reference into these Terms.

What the User should know at a glance

• Usage of this Application and the Service is age restricted: to access and use this Application and its Service the User must be an adult under applicable law.
• The right of withdrawal only applies to European Consumers.
• The Service/this Application is only intended for Users that do not qualify as Consumers, such as Business Users.
• This Application uses automatic renewal for Product subscriptions. Information about the a) renewal period, b) termination details and c) termination notice can be found in the relevant section of these Terms.
• Important: Consumers based in Germany have different rules applying to them as described in the relevant section of these Terms.

Terms of Use

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Application, Users confirm to meet the following requirements:

• Users may not qualify as Consumers
• Users must be recognized as adult by applicable law.
• Users aren't located in a sanctioned territory designated by an authority that the Owner is directly or indirectly subject to.

Account registration

To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will cause unavailability of the Service.

Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Application.

By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Account termination

Users can terminate their account and stop using the Service at any time by directly contacting the Owner at the contact details provided in this document.

Account suspension and deletion

The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts that it deems inappropriate, offensive or in violation of these Terms.

The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement. The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.

Content on this Application

Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on this Application — All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service. In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Content provided by Users

The Owner allows Users to upload, share or provide their own content to this Application, including but not limited to shipment data, trade documentation, commercial invoices, packing lists, and Excel or other files uploaded for processing ("Customer Data").

By providing content to this Application, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.

Rights regarding content provided by Users

Users retain all right, title, and interest in and to any Customer Data they upload, share, or otherwise provide through this Application. By providing such content, Users grant the Owner a limited, non-exclusive, fully paid-up and royalty-free license to access, process, store, transmit, and display such content solely as necessary for the operation and maintenance of this Application and the Service, including generating export documents, operating AI-powered features, and providing customer support. This license terminates upon deletion of the relevant content from this Application, except to the extent retention is required for legal, backup, or compliance purposes. The Owner will not sell Customer Data or use it to train artificial intelligence models for the benefit of third parties without the User's prior written consent.

To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to this Application.

Users acknowledge, accept and confirm that all content they provide through this Application is provided subject to the same general conditions set forth for content on this Application.

Liability for provided content

Users are solely liable for any content they upload, post, share, or provide through this Application. Users acknowledge and accept that the Owner does not filter or moderate such content.

However, the Owner reserves the right to remove, delete or block such content at its own discretion and, without prior notice, to deny the uploading User access to this Application:

• upon becoming aware of any (alleged) violation of these Terms, any third-party rights, or applicable law, based on such content;
• if a notice of infringement of intellectual property rights is received;
• if a notice of violation of a third party's privacy, including their intimate privacy, is received;
• upon order of a public authority; or
• where the Owner is made aware that the content, while being accessible via this Application, may represent a risk for Users, third parties and/or the availability of the Service.

The removal, deletion or blocking of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.

Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through this Application.

Access to provided content

Content that Users provide to this Application is made available according to the criteria outlined within this section.

Private content

Private content provided by Users shall stay private and will not be shared with any third parties or accessed by the Owner without the User's explicit consent.

Users may (and are encouraged to) check on this Application to find details of who can access the content they provide.

Access to external resources

Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties' terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including denying Users access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities — such as judicial or administrative authorities — whenever Users are suspected to be in violation of any laws, regulations, third-party rights and/or these Terms, including, but not limited to, by engaging in any of the following activities:

Conduct restrictions

• pretending to fulfill any possible condition or requirements for accessing this Application and/or using the Services, such as for instance being adult according to law or qualifying as a Consumer;
• concealing their identity or stealing someone else's identity or pretend to be or represent a third-party, if not allowed to do so by such third-party;
• manipulating identifiers to disguise or otherwise conceal the origin of their messages or of the content posted;
• defaming, abusing, harassing, using threatening practices, threatening or violating the legal rights of others in any other way;
• probing, scanning or testing the vulnerability of this Application, including the services or any network connected to the website, nor breaching the security or authentication measures on this Application;
• installing, embedding, uploading or otherwise incorporating any malware into or via this Application;
• using this Application or the technical infrastructure in an abusive, excessive or otherwise inappropriate way;
• attempting to disrupt or tamper with the technical infrastructure in a manner that harms or places an undue burden on this Application or the Service;
• using this Application to create, upload, transmit, or facilitate fraudulent trade documentation, including but not limited to falsified Commercial Invoices, Packing Lists, Certificates of Origin, or Shipper's Letters of Instruction;
• using this Application to violate any applicable export control laws, trade sanctions, or embargo regulations, including but not limited to U.S. Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and sanctions programs administered by the U.S. Office of Foreign Assets Control (OFAC) or equivalent authorities in other jurisdictions;

Scraping

• adopting any automated process to extract, harvest or scrape information, data and/or content from this Application and all the digital properties thereto related unless where explicitly allowed to do so by the Owner;

Content restrictions

• disseminating or publishing content that is unlawful, obscene, illegitimate, libelous or inappropriate;
• publishing any content that promotes, either directly or indirectly, hate, racism, discrimination, pornography, violence;
• disseminating or publishing any content that is false or may create unjustified alarm;
• using this Application to publish, disseminate or otherwise provide content protected by intellectual property laws unlawfully and without the legitimate right-holder's consent;
• using this Application to publish, disseminate or otherwise make available any other content which infringes on any third-party rights, including but not limited to state, military, trade or professional secrets and personal data;
• publishing any content or carrying out any activity that disrupts, interrupts, harms, or otherwise violates the integrity of this Application or another User's experience or devices;

Commercial use restrictions

• registering or using this Application in order to promote, sell or advertise products or services of any kind in any way, other than as contemplated by the Service;
• indicating or trying to imply in any manner, that a User stands in a qualified relationship with this Application or that this Application has endorsed the User, the User's products or services or any third party's products and services for any purpose;

Prohibition of child sexual abuse and exploitation

Creating, uploading, or distributing content that facilitates the exploitation or abuse of children is expressly prohibited.

Terms and Conditions of Sale

Paid Products

Some of the Products provided on this Application, as part of the Service, are provided on the basis of payment. The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.

Product description

Prices, descriptions or availability of Products are outlined in the respective sections of this Application and are subject to change without notice.

Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process. The purchasing process includes: Users choosing the desired Product and verifying their purchase selection; after reviewing the information displayed, Users may place the order by submitting it.

Order submission

When the User submits an order:

• The submission of an order determines contract conclusion and creates for the User the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
• Upon submission of the order, Users will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the User for such purposes.

Prices

Users are informed during the purchasing process and before order submission about any fees, taxes and costs that they will be charged.

Methods of payment

All payments are independently processed through third-party services (Stripe). This Application does not collect any payment information — such as credit card details — but only receives a notification once the payment has been successfully completed. The User may read the Privacy Policy of this Application to learn more about the data processing and Users' rights regarding their data.

If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under no obligation to fulfill the purchase order.

Retention of usage rights

Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.

Performance of services

The purchased service shall be performed or made available within the timeframe specified on this Application or as communicated before the order submission. Users acknowledge and accept that in order to access the service, Users must employ legal, commonly used and up-to-date device(s) and/or software consistent with current market standards.

Term and termination

Subscriptions

Subscriptions allow Users to receive a Product continuously or regularly over time.

Trial period

Users have the option to test this Application or selected Products during a limited and non-renewable 14-day trial period, at no cost. Some features or functions of this Application may not be available to Users during the trial period. The trial period shall end automatically and shall not convert into any paid Product unless the User actively purchases such paid Product.

Fixed-term subscriptions

Paid fixed-term subscriptions start on the day the payment is received by the Owner and last for the subscription period chosen by the User. Once the subscription period expires, the Product shall no longer be accessible.

Automatic renewal of fixed-term subscriptions

Subscriptions are automatically renewed through the payment method that the User chose during purchase, for a period equal to the original term. The User shall receive a reminder of the upcoming renewal with reasonable advance, outlining the procedure to be followed in order to cancel the automatic renewal.

Termination by the User

Subscriptions may be terminated by sending a clear and unambiguous termination notice to the Owner using the contact details provided in this document, or by using the corresponding controls inside this Application. If the notice of termination is received by the Owner before the subscription renews, the termination shall take effect as soon as the current period is completed.

Exception for Consumers based in Germany

If the User is based in Germany and qualifies as a Consumer, at the end of the initial term, subscriptions are automatically extended for an unlimited period, unless the User terminates before the end of such term. After extension, the subscription will last for an indefinite period and may be terminated monthly. The User shall receive a reminder of the upcoming unlimited extension with reasonable advance.

Termination for cause and/or impossibility of performance

The Owner expressly reserves the right to terminate the contract effective immediately for cause and/or impossibility of performance — such as breach against statutory law, infringement of third-party rights, actual or impending insolvency, or inappropriate use of this Application. In particular, the Owner may terminate the contract with immediate effect should the User be a sanctioned person or entity, or be based in a sanctioned territory designated by an authority that the Owner is directly or indirectly subject to.

Statutory rights of termination

Any mandatory statutory rights of termination set out by applicable law shall remain unaffected.

Provision of personal data

To access or receive some of the Products provided via this Application, Users may be required to provide their personal data. If the User withdraws consent to the processing of personal data required for the provision of the Service, the Owner reserves the right to terminate the contract with the User.

User rights

Right of withdrawal

Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification.

Who the right of withdrawal applies to

Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory withdrawal right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification. Users that do not fit this qualification cannot benefit from the rights described in this section.

Exercising the right of withdrawal

To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw from the contract, using the model withdrawal form available in the "Definitions" section of this document, or any other unequivocal statement.

Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner. Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw.

UK User rights — Right to cancel

Unless exceptions apply, Users who are Consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online within the period specified below (generally 14 days), for any reason and without justification. Users that do not qualify as Consumers cannot benefit from the rights described in this section. Exercising the right and effects of cancellation follow the same procedure described above for European Consumers.

Brazilian User rights — Right of regret

Unless an applicable exception is stated, Users who are Consumers in Brazil have a legal right of regret under Brazilian law, allowing withdrawal from contracts made online within seven (7) days of the date the contract was entered into or the receipt of the service, for any reason and without justification. Users that do not qualify as Consumers cannot benefit from the rights described in this section.

Guarantees

Legal guarantee of conformity for Digital Products under EU law

Under EU law, for a minimum period of 2 years from delivery, traders guarantee conformity of the Digital Products they provide to Consumers. Where Users qualify as European Consumers, the legal guarantee of conformity applies in accordance with the laws of the country of their habitual residence.

Legal guarantee of conformity for services for Consumers in Brazil

Non-durable services shall have a thirty-day (30 day) guarantee; durable services shall have a ninety-day (90 day) guarantee, starting from the end of the performance of services.

Liability and indemnification

Unless otherwise explicitly stated or agreed with Users, the Owner's liability for damages in connection with the execution of the Agreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.

AI-powered features

The Service includes an artificial intelligence-powered feature ("AI Copilot") that generates draft trade documentation — including Commercial Invoices, Packing Lists, Certificates of Origin, and Shipper's Letters of Instruction — and recommended actions based on data provided by the User. AI Copilot's outputs are drafts and recommendations only. No document, order approval, or customer-facing communication generated by AI Copilot is transmitted, finalized, or acted upon without explicit human review and approval performed within the platform. This human approval step is a mandatory, non-configurable part of the Service's workflow.

The User acknowledges and agrees that:

1. AI Copilot's draft outputs and recommendations are generated using automated processes and may contain errors, omissions, or inaccuracies;
2. the User remains solely responsible for reviewing and verifying the accuracy of all shipment data and documentation before approving it for transmission; and
3. the Owner disclaims liability for any loss, delay, customs rejection, financial loss, or other damages arising from content the User has reviewed and approved, to the maximum extent permitted by applicable law, except where caused by the Owner's gross negligence or willful misconduct.

Indemnification

The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees harmless from and against any claim or demand — including but not limited to lawyer's fees and costs — made by any third party due to or in relation with any culpable violation of these Terms, third-party rights or statutory provisions connected to the use of the Service by the User.

Limitation of liability

Unless otherwise explicitly stated and without prejudice to mandatory law, Users shall have no right to claim damages against the Owner. This does not apply to damages to life, health or physical integrity, damages resulting from the breach of material contractual obligations, and/or damages resulting from intent or gross negligence.

Australian Users — Limitation of liability

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User may have under the Competition and Consumer Act 2010 (Cth) or any similar state and territory legislation which cannot be excluded, restricted or modified. To the fullest extent permitted by law, the Owner's liability is limited, at the Owner's sole discretion, to the re-performance of the services or the payment of the cost of having the services supplied again.

US Users — Disclaimer of Warranties

This Application is provided strictly on an "as is" and "as available" basis. Use of the Service is at Users' own risk. To the maximum extent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties — whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

The Owner does not warrant that the content is accurate, reliable or correct; that the Service will meet Users' requirements; that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components.

Federal law, some states, and other jurisdictions do not allow the exclusion and limitations of certain implied warranties. The above exclusions may not apply to Users.

US Users — Limitations of liability

To the maximum extent permitted by applicable law, in no event shall the Owner be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses.

In no event shall the Owner's total liability for any claims exceed the amount paid by the User to the Owner in the preceding 12 months, or the period of duration of this agreement, whichever is shorter.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages; the above limitations may not apply to the User.

US Users — Indemnification

The User agrees to defend, indemnify and hold the Owner harmless from and against any and all claims or demands, damages, obligations, losses, liabilities, costs or debt, and expenses, including legal fees, arising from the User's use of and access to the Service, violation of these Terms, violation of any third-party rights, violation of any statutory law, or willful misconduct.

Common provisions

No Waiver

The Owner's failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing Users appropriately. The Service might not be available due to reasons outside the Owner's reasonable control, such as "force majeure" events.

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Owner's express prior written permission.

Privacy policy

To learn more about the use of their personal data, Users may refer to the Privacy Policy of this Application.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights related to this Application are the exclusive property of the Owner or its licensors.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. The Owner will appropriately inform the User of these changes. Continued use of the Service will signify the User's acceptance of the revised Terms.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms. Users may not assign or transfer their rights or obligations under these Terms without the written permission of the Owner.

Contacts

All communications relating to the use of this Application must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions.

Governing law

These Terms are governed by the law of Arkansas, United States, without regard to conflict of laws principles.

Prevalence of national law: However, regardless of the above, if the law of the country that the User is located in provides for higher applicable consumer protection standards, such higher standards shall prevail.

Exception for Consumers in Switzerland: If the User qualifies as a Consumer in Switzerland, Swiss law will apply.

Exception for Consumers in Brazil: If the User qualifies as a Consumer in Brazil and the product and/or service is commercialized in Brazil, Brazilian law will apply.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of Arkansas, United States.

Exception for Consumers in Europe: The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Exception for Consumers in Brazil: The above does not apply to Users in Brazil that qualify as Consumers.

Dispute resolution

Amicable dispute resolution

Users may bring any disputes to the Owner who will try to resolve them amicably. While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Application or the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.

The User may submit the complaint including a brief description and, if applicable, the details of the related order, purchase, or account, to the Owner's email address specified in this document.

The Owner will process the complaint without undue delay and within 5 business days of receiving it.

Definitions and legal references

• This Application: The property that enables the provision of the Service.
• Agreement: Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
• Business User: Any User that does not qualify as a Consumer.
• Digital Product: A Product that consists of content produced and supplied in digital form, and/or a service that allows for the creation, processing, storing or accessing data in digital form.
• Customer Data: Any shipment data, trade documentation, commercial invoices, packing lists, Excel files, or other content that Users upload, share, or provide through this Application.
• Owner (or We): Indicates the natural person(s) or legal entity that provides this Application and/or the Service to Users — Orchestrator Lab LLC.
• Product: A good or service available through this Application.
• Service: The service provided by this Application as described in these Terms and on this Application.
• Terms: All provisions applicable to the use of this Application and/or the Service as described in this document.
• User (or You): Indicates any natural person or legal entity using this Application.
• Consumer: Any User qualifying as such under applicable law.

Example withdrawal form

Addressed to: Orchestrator Lab LLC, 11133 Shady Trail PMB 554, Dallas, TX 75229, karen.delea@orchestratorlab.net

I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service: _____
Ordered on: _____
Name of consumer(s): _____
Address of consumer(s): _____
Date: _____

Contact us

Orchestrator Lab LLC
11133 Shady Trail PMB 554, Dallas, TX 75229
karen.delea@orchestratorlab.net